Start with onboarding
A tenant, without another installation
Add a customer to the existing multi-tenant deployment through onboarding.
MSSP/MDR · Operate many customers
Run customers from one console.
Keep the tenant with the work.
Turn on multi-tenant mode and onboard each new customer into the deployment you already run, with no new installation. Alerts, cases, connector profiles and reports carry the customer's tenant, so your team switches customers without switching consoles.
Tenant context across alerts, cases, connectors and reportsCustomer onboarding in Multi-Tenant settingsSeparate connector profiles per customer
Multi-TenantAlertsCasesAll TenantsNorthstar
Total TenantsOpen cases234
ActiveConnector profiles233
Customer Tenants
NorthstarIdentity response
ActiveHarbor GroupCustomer hierarchy
ActiveOnboard New Customer adds a tenant to the existing deployment.
Onboard New Customer
Multi-Tenant
Enable Multi-Tenant Mode
Tenant selectorChoose the working context
Customer onboardingAdd a customer tenant
Tenant ProfilesCustomer-specific connection details
Customer Tenants
NorthstarIdentity response
ActiveHarbor GroupCustomer hierarchy
ActiveJuniperCustomer onboarding
ActiveOnboard New Customer adds a tenant to the existing deployment.
Onboard New Customer
Juniper
- Status
- Active
- Context
- Customer tenant
- Workspace
- Alerts and Cases
- Connections
- Tenant Profiles
- Permissions
- Assigned scope
Continue with customer contacts and supported tool connections.
Northstar
- Team
- Identity response
- Connector profiles
- 3
- Open cases
- 4
- Report scope
- Active tenant data
Supported views follow the selected customer and the operator’s authorized scope.
Alerts
Impossible travel sign-in
Microsoft Sentinel
HighMicrosoft SentinelPrivileged account activityIdentity source
QueuedCustomer contextNorthstar
Northstar
- Team
- Identity response
- Connector profiles
- 3
- Open cases
- 4
- Report scope
- Active tenant data
Supported views follow the selected customer and the operator’s authorized scope.
Customer workMicrosoft SentinelTenant ProfilesNorthstar
NS-104Privileged account activity
NorthstarMicrosoft SentinelTenant ProfilesExecutive SummaryReports: Active tenant data
NorthstarTenant context scopes supported views, API operations and connector credentials.
Multi-tenant mode adds the tenant selector and customer-scoped work.
Juniper joins the Customer Tenants list through customer onboarding.
Select Northstar to work with that customer’s alerts and context.
Cases, connector profiles and reports retain the selected customer context.
Illustrative customer workflow
01 - What it does
Add customers to the service you already run.
A new customer needs its own working context. Multi-tenant mode gives it a place in your existing deployment, with onboarding and separate connector profiles instead of another console for the team to learn.
The customer stays attached to the work.
Enable Multi-Tenant Mode in Settings to activate the tenant selector, customer onboarding and tenant columns across the workspace. Alerts, cases, connectors and reports carry that context. Each customer can use its own connector credentials and configuration, while authorized operators work across their permitted customer scope. Select a tenant before opening its records and review its team in Tenant Architecture.
Every new customer is an onboarding step, not another installation.
Northstar: customer contextExample
- Status
- Active
- Team
- Identity response
- Connector profiles
- 3 own profiles
- Reports
- Active tenant data
Illustrative customer and configuration. Not customer performance data.
Connections fit each customer
Use customer-specific endpoints and credentials in a connector’s Tenant Profiles.
02 - How it works in the product
Enable the mode. Select the customer.
Set up the customer before the analyst starts work. The mode brings tenant controls into the workspace; the customer’s profiles and permissions determine which connections and records the team can use.
- 01Multi-Tenant
Open Settings, then Multi-Tenant and its Overview tab to enable multi-tenant mode.
- 02Customer Tenants
Use Onboard New Customer to add the customer to the tenant hierarchy.
- 03Tenant Profiles
Configure the customer’s endpoint and credentials on each supported connector.
- 04Alerts
Select the customer in the header, then review its alerts and case work.
Confirm the required modules in your license. Provider visibility follows authorized customer scope.
03 - How it connects
One context across the working day.
Casebook holds the investigation record, Integrations supplies the customer’s tool access, and Reports uses the selected data scope. These surfaces let the team carry customer context from intake through review.
Works with
In the editions
The PortalDefault module
Multi-Tenant is a default module of this edition.
Autonomous SOCOutside the defaults
Confirm a license that covers provider operations.
SecOps PlatformIncluded
Multi-tenant operations are part of this tier.
04 - What it means for your service
Grow the customer list, keep the workflow.
Each new customer is a tenant and a set of connection profiles, not another deployment to run. Analysts keep one workspace, and the selected tenant supplies the context for the work they open.
No new installation per customer
Customer onboarding reuses the existing multi-tenant deployment.
Scope stays explicit
The header selector makes the active customer visible while permissions govern access.
A customer record to work from
Teams and contacts sit against the selected tenant in Tenant Architecture.
Start with one customer
- 01Add the tenant
Create one customer in the hierarchy.
- 02Connect its tools
Configure its profiles and review each connection-test result.
- 03Walk the workflow
Follow an alert, a case and a report in the customer’s selected context.
Questions about Multi-tenant management.
1How does Imperum support MSSPs and MDR providers?
Multi-tenant operations give providers customer-scoped views, connector profiles and onboarding workflows. Authorized operators can work across their permitted customer scope, while the self-service portal offers customer access to requests and cases. Configure tenant permissions and customer workflows to match the service you deliver, and confirm the required modules in your license.
2What changes when we turn on multi-tenant mode?
Turning on multi-tenant mode activates the header’s tenant selector, tenant columns across alerts, cases, connectors and reports, customer onboarding and per-tenant connector mapping. Credentials and connector profiles gain per-tenant copies.
Have any other questions? Talk to our team
More customers.
The same console.
Bring one customer and walk through its onboarding, connector profiles and tenant-scoped work with the Imperum team.